Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

In plain language: We use your information to get you your brace and bill your insurance. We keep it private and secure. You have rights over your information, including getting a copy and asking us to limit how we share it. The details are below.

Who we are

United Medical Supply USA LLC provides doctor-prescribed orthopedic braces to patients. When you contact us — through our website, by phone, or otherwise — we may receive health information about you. We protect it as required by the HIPAA Privacy and Security Rules.

How we may use and share your information

• Treatment: to coordinate your brace order with your doctor, for example confirming your prescription and medical need.
• Payment: to verify your insurance benefits and bill Medicare or your health plan for your brace.
• Health care operations: to run our business — for example, quality review, staff training, and keeping our records accurate.
• When you ask us to contact you: we use the contact information you give us to reach you about your coverage check or order.
• Reminders: to remind you about your order or delivery.
• As required or permitted by law: for example, to comply with a court order, to report suspected fraud or abuse, for public health purposes, or to law enforcement as the law allows.
• With our business partners: companies that help us operate (for example, our shipping carrier or billing support) must protect your information under written agreements with us.

We will never sell your health information. We will not use it for marketing without your written permission. You may revoke that permission in writing at any time.

Your rights

• Get a copy of your health information: you may ask to see or get a copy of the health information we have about you. We may charge a reasonable, cost-based fee.
• Ask us to correct it: if you think something is wrong or incomplete, ask us in writing to correct it. We will tell you if we cannot.
• Get a list of disclosures: you may ask for a list of certain times we have shared your information.
• Ask us to limit sharing: you may ask us to restrict how we use or share your information. We are not required to agree, except when you have paid for an item in full out of pocket and ask us not to share it with your health plan for payment or operations purposes.
• Ask us to contact you in a certain way: for example, only at a certain phone number or address.
• Get a paper copy of this notice: even if you received it electronically.
• Be notified of a breach: we will notify you if your unsecured health information is breached, as the law requires.
• File a complaint: if you believe your privacy rights were violated, you may complain to us at the contact above, or to the U.S. Department of Health and Human Services — File a complaint with HHS. Filing a complaint will not affect your care or your relationship with us, and we will not retaliate against you.

Learn more about your rights under HIPAA: https://www.hhs.gov/hipaa/for-individuals/index.html

Our duties

We are required by law to keep your health information private and secure, to give you this notice, to follow the terms of this notice, and to notify you if a breach of your unsecured health information occurs.

Changes to this notice

We may change this notice at any time. The new notice will apply to information we already have and information we receive in the future. The current notice is always posted on our website, and you may request a paper copy at any time.

Questions or complaints