Terms & Conditions

1. Use of Website

• You may only use this website for lawful purposes and in accordance with these Terms. You agree not to use the website in a manner that could damage, disable, or interfere with the operation of the website or any third-party networks connected to it.
• You must provide accurate, current, and complete information when prompted (such as when submitting an eligibility request or signing up for services).

2. Services

United Med Supply provides services related to insurance-covered medical braces. These services include verifying your insurance eligibility, coordinating with healthcare professionals, and delivering products to your address.

• Eligibility and Insurance: We help verify your insurance coverage for orthopedic braces. We do not guarantee that any insurance claim will be approved. It is the responsibility of the patient to confirm with their insurance provider regarding coverage and claims.
• DME Braces: Our medical products are intended for use as prescribed by a licensed healthcare provider. It is your responsibility to ensure that the product is used according to the guidelines provided by your healthcare professional.

3. Insurance Verification

• By submitting your personal and health information to us, you authorize us to verify your insurance coverage and share the necessary details with your insurance provider to confirm eligibility.
• We do not control or guarantee the approval or denial of insurance claims. The final decision rests with the insurance provider.

4. Payment

• In the event that your insurance does not cover the product or if there are co-pays or deductibles, you agree to pay the specified amount.
• All payments for services or products, if applicable, must be made in U.S. dollars.

5. User Responsibilities

• You agree not to misuse the website or interfere with the security features of the website.
• You are responsible for keeping your login details secure if applicable. Do not share your login credentials with others.

6. Limitation of Liability

United Med Supply will not be liable for any indirect, special, or consequential damages arising from your use of the website or services. Our total liability will be limited to the amount you paid for the specific service in question.

7. Termination

We reserve the right to suspend or terminate your access to the website or services if you breach these Terms or engage in unlawful conduct.

8. Intellectual Property

All content, trademarks, logos, and other intellectual property on the website are the property of United Med Supply or its licensors. You may not use, copy, or distribute any content from the website without prior written permission.

9. Privacy

By using the website, you agree to the terms of our Privacy Policy, which governs how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page with the updated "Effective Date." By continuing to use the website after such changes, you accept the updated Terms.

11. Governing Law

These Terms will be governed by and construed in accordance with the laws of the state in which United Med Supply operates, without regard to its conflict of law principles.

12. SMS Program Terms

United Medical Supply USA LLC offers an optional SMS program for customers who opt in. By providing your mobile number and checking the consent box on our forms, you agree to receive customer-care text messages (coverage verification updates, order and delivery notifications) from United Medical Supply USA LLC at the number provided, including by automated means. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; reply HELP for help. For support, call (607) 645-2822.

13. Contact Us

If you have any questions regarding these Terms, please contact us at: